Harbor Breeze
Harbor Breeze Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harbor Breeze has 2.5 star rating based on 279 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Harbor Breeze to a friend or colleague.
- Rating Distribution
Pros: Fan looked good, I like the fan, Fans usually work great.
Cons: Very poor customer service, Having trouble finding replacement parts, No customer service support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Harbor Breeze has 2.5 star rating based on 279 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Harbor Breeze to a friend or colleague.
- Rating Distribution
Pros: Fan looked good, I like the fan, Fans usually work great.
Cons: Very poor customer service, Having trouble finding replacement parts, No customer service support.Recent recommendations regarding this business are as follows: "*** no!", "Patience", "Buy made in america", "Make sure the ceiling fan you choose has decent customer support. Stay away from Harbor Breeze.", "O".
Most users want Harbor Breeze to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Harbor Breeze Reviews
"Want to replace defective light"
Bryan contacted the manufacturing warehouse to have them contact us about replacing the light kit for our MAC fan. User's recommendation: Go ahead and call...
"Extremely poor customer support"
I am having a problem with the control switch on my fan. Their website only has email contact and no one ever responds. I tried the Lowes 800 number but they...
Sanford, North Carolina
Missing part
I think your company is a sorry company. You dont care about your customers when they complain about parts missing from the packages.
You dont want to fix the problem. You said you dont have the parts to replace the missing part but youre the manufacturer you should have the part I think your company is very very sorry.
User's recommendation: *** no!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
No remote in box
Make sure every part is in the box.
Or have extra remotes on hand for these kinds of problems.
Made in China. All remotes come from China. I don't expect any time soon because of tariffs.
No remote. No light until I purchase a remote or wait for Harbor Breeze to send me one from China.
- Buy made in america
Preferred solution: Full refund
User's recommendation: Buy made in america
Redding, California
Light replacement call
No one even answered so I couldnt ask my question about replacement parts for the light. I would love for someone to call me back at 530-227-****. Thank you very much.
User's recommendation: Patience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't switch speeds - Coastal Creek model fan
The pull chain to switch speeds works fine if you pull on it directly parallel to the ceiling. But because the chain has to go through *** in the glass bowl, and that hole is directly beneath where the chain comes out of the switch, it becomes impossible to pull on it.
Essentially you are pulling on the chain perpendicular to where it comes out of the switch.
In other ceiling fans, the switch comes out of the switch housing angled towards the floor, making it easy to pull on it.
The switch has already been lubricated, so that is not the issue. ~~~~~~~ |---\ ~~~~~~ | | | / / / chain / / / \ | / \ | / glass bowl ~~~~~~~ | ~~~~ O
Models 40956, 40957, 40273, 41100, 41101, 41388
Light Fixture Rotates
Can't say enough bad about this company. Their customer service sucks, their product sucks, and now hopefully we can get them on something.
I assembled this *** Notus that cost me 130 bucks and an entire day of assembly because the directions don't align properly with the fan.
Instead, they give generic fan installation instructions.
Come to find out, the mounting ball and bracket that come with it...
they don't fit together. The gaps in the ball are too wide for the mounting and so we have this rotation that cannot be removed.
User's recommendation: Stay away from this company. Make them work or make them pay until they shut down and fix their quality control
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCeiling fan has not remote or receiver unit
Fan unit has no remote or receiver unit. I have always had good products from Harbor Breeze.
I have two other Harbor Breeze fans that work perfectly.
And I bought a Harbor Breeze universal remote only to go through all the trouble of installing it to find out it would not work either. So, $219.00 for the fan, then $30.00 more for the remote, and I still have no fan or light.
- Quiet long lasting good products and price
- Have no more
- Double check to make sure
- Sloppy quality control
Preferred solution: The remote unit that's is supposed to be in the box .
User's recommendation: We will see what this company does before I say anything else.
Failed fan no warranty support
We purchased two harbor breeze fans from Lowe's in 2005, both included a lifetime warranty on the motor, when the fan stopped working we contacted them and they did supply us with a capacitor which helped the fan to run but still only ran at a slow speed even after changing the controller which changes fan speeds the fan still did not work properly finally the motor gave out completely when we contacted harbor breeze to get a warranty replacement for the motor they told us that the motor is no longer produced. They didn't offer us a replacement.
When I said isn't the motor guaranteed for life and so what's the option they said well you need to get a different fan and I said well can you provide the different fan they said maybe do you have your receipt. They didn't even want to offer the solution to provide a new fan to replace their failed motor
..
of course I did not have the receipt from 20 years ago and of course they did not want to honor the warranty doesn't sound like they wanted to honor it in the first place given that they didn't provide it as an option. I would not buy products from this company again.
User's recommendation: If you buy one of their products, hang on to your receipt forever... Even if you register the product they will ask you to tell them the exact date that you registered it They can't look it up by your name phone number etc
Fan transmitter and receiver out of sequence
The on line phone wont even let you select the item number for the product it says to push number for!!!
User's recommendation: Nobody can tell me how to get sequence back for the transmitter and receiver! Everything is a throwaway to get ppl to buy more even if item is working, however this fan was here before I cam and bought home …smh!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNoisy motor
The motor makes a tick tick tick sound when at all speeds.
It is in our bedroom, and the noise is maddening.
The model number is: BTH44OSB5L.
Please inform me on how to replace it with a like item under the Limited Lifetime Warranty.
Thank you,
David Ross
- I like them
Preferred solution: Replacement due to noisy motor.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer relations
Long story short, I bought a $319.00 Harbor Breeze fan from Lowe's. I installed it, and 3 weeks later, a blade got broken.
I called to see about buying a new blade, and none are available unless it's a warranty issue. So now I have a useless fan with no availability to buy parts.
I will never buy from this brand again. Use this as a warning if you will.
- No replacement parts available
Preferred solution: Full refund
User's recommendation: Do not buy harbor breeze fans
Fort Lauderdale, Florida
Extremely poor customer support
I am having a problem with the control switch on my fan. Their website only has email contact and no one ever responds.
I tried the Lowes 800 number but they referred my to Harbor Breeze, tried to connect me and failed twice.
I can make the fan work for my needs but I can't use its features because the wall switch won't function properly. Since it seems impossible to get help, I am giving up and will never again trust my money with any Harbor Breeze product or service.
User's recommendation: Make sure the ceiling fan you choose has decent customer support. Stay away from Harbor Breeze.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one answered phone. Sounded like busy signal but not sure.
Need 2 transformers for my landscape lights. All my light sets work, but 2 of the transformers went out. I don’t want to buy all new lights after only 2 years.
- Cant get parts when everything else works
Preferred solution: Need 2 transformers for my landscape lights sets. You cannot buy them at Lowe’s. My lights all work and are only 2 years old, so why should I have to buy all new lights? The transformer just plugs into end of each light set.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality electrical products and useless "customer support" from a noisy call center and reps who speak only broken english.
I purchased two patio string light sets from Lowe's. After installing my hooks to attach them to the patio, I plugged in the two sets and they immediately blew the fuse in their plug. I exchanged them the next day.
The second two sets also blew their fuses.
Naturally, I troubleshooted, checked my outlet, its breaker, and the heavy, outdoor 25' extension cord, and ruled them out as potential causes of the blown fuses.
The phone number in the packaging offered assistance and answers to questions. However, the non-English speaking rep was unable to offer any help as all she was able to do was read the exact same troubleshooting suggestions listed in the instruction sheet.
The rep's 'solution' was for me to make a third drive to the store for a refund and 'try another set.' Note: The instructions state that up to seven sets may be hooked together before blowing a fuse. Further, no fuse puller or extra fuses are included in the set.
Final decision... don't waste time or money on Harbor Breeze electric appliances or lights. Terrible quality and useless 'customer support.
User's recommendation: AVOID HARBOR BREEZE APPLIANCES and LIGHTS due to TERRIBLE QUALITY and USELESS "Customer Support."
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLandscape lighting
Great experience !!! I sent a response on Monday. I was impressed with the delivery staged for the next day
Need a part
Quit sending me to Lowe's. I got a Hampton Bay fan also, and I don't have this problem. I can call Hampton Bay direct.
- No comment
- Just trying to get a particular part that lows does not have
Preferred solution: A particular part
User's recommendation: O
Irving, Texas
Won't say on its been up for 4y now
Turn the light on. Sometimes it will come on.
Sometimes it won't, if it does, it will be very dim. Sometimes it turn on Bright. Sometimes it won't turn on at all. I can tap it sometimes.
And it will turn on, but it would never stay on once it comes on. That's if it comes on at all.
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