Follow up on telephone order

Waiting for the status of my order. Was to receive an email concerning the two light kits I have ordered. Have not heard anything yet and need them asap. Thank you...
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#4347122 Review #4347122 is a subjective opinion of poster.
Location
Nicholasville, Kentucky

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Terrible Customer Service

1.3
Harbor Breeze - Terrible Customer Service
Harbor Breeze - Terrible Customer Service
Harbor Breeze - Terrible Customer Service
I have sent numerous emails, and calls without any return help. The website is an absolute joke, with more ads and pop ups than help for their customers. I have been trying to buy lamp kit/body for a fan I purchased. I am willing even pay for it, due to fan being over the 1 year warranty.

User's recommendation: Buy a Hampton Fan.

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#4298736 Review #4298736 is a subjective opinion of poster.
Cons
  • Bad customer service
  • Bad website
Preferred solution
Fan light kit- willing to purchase

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Needed tech support no help

1.0
Heavy accent difficulty understanding. Had no way to help with out item # model # etc on older fab need simple instructions how to do bypass wattage limiter so I can install bulbs large enough to see by know this is a very common problem and all research recommends bypassing the limiter. I have done so easily on two other mfg fans but this fan is wired differently and is a 3 speed reversible fan all color coded just need to know which ones to cut and splice

User's recommendation: Forget about getting tech assistance.

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#4340846 Review #4340846 is a subjective opinion of poster.
Pros
  • Great fans long lasting
Cons
  • Non existing tech service low light output
Preferred solution
Directions how to bypass wattage limiter on light fixture

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Great service