Need to order a replacement part | Harbor Breeze in Tucson, Arizona

4.0
Details
The matter has not be resolved. The phone call was fine. I have a reference number and await a call from the company.
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Review
#1702547 Review #1702547 is a subjective opinion of poster.
Service
Harbor Breeze Customer Care

Bad support | Harbor Breeze

2.1
Details
You'd think they would know the part numbers for their own products and customer service shows know remorse or suggestions about not being able to help you in any way.
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Review
#1670066 Review #1670066 is a subjective opinion of poster.
Service
Harbor Breeze Customer Care
Pros
  • Fan works well
  • Fans usually work great
Cons
  • Having trouble finding replacement parts
Reason of review
Poor customer service
Loss
$70
Preferred solution
Let the company propose a solution

Very rude customer service. | Harbor Breeze in Lynchburg, Virginia

2.8
Details
After being on hold for over 15 minutes I finally get to talk to somebody. We have a brand new house built two years ago and the contractor who installed the ceiling fans took all the boxes with him. When I called because of a remote quit working for the light, the gal was basically refusing to try to help me and transferred me over to Lowe’s. She said the remote control number would not help her. She didn’t even try to get somebody to help her. I will never buy another one of their products if they’re going to have people like at the supposed be helping just ignore you!
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Review
#1655564 Review #1655564 is a subjective opinion of poster.
Service
Harbor Breeze Customer Care
Pros
  • Nice products
Cons
  • Very poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Not much help. Gave model name and issue. Insisted I provide model number. No direction where to get. Had fan light for several years. | Harbor Breeze in Rochester, New York

Said could not help without model number. Did not help with where to find model number.
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Review
#1637751 Review #1637751 is a subjective opinion of poster.
Service
Harbor Breeze Customer Care
Reason of review
Poor customer service

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